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Reprint Receipt

Who this is for

Cashiers and shift managers handling customer requests for an extra receipt copy.

Before you start​

  • Confirm the transaction is completed and available in Orders Overview.
  • Confirm receipt printer is online with paper loaded.

Steps​

  1. Tap Orders Overview.
  2. Select the completed transaction.
  3. On the Completed order panel, tap Reprint Receipt.
  4. Wait for the receipt to print.

What you should see​

  • A new receipt copy is printed for the selected transaction.
  • The action buttons on the Completed order panel include Reprint Receipt.

Completed order actions

Screenshot pending: fn-reprint-receipt-select-completed-transaction.png

If something goes wrong​

  • If nothing prints, check printer connection and paper, then retry once.
  • If printing still fails, run Test Print from Devices to confirm printer path.
  • If transaction cannot be found, verify date/time range and transaction ID in Orders Overview.

When to ask manager/admin​

  • Reprint fails after one retry and Test Print also fails.
  • You need policy confirmation before printing duplicate receipts.
  • Transaction history appears missing or inconsistent.